PRIVACY POLICY

 

This Privacy Policy describes how www.b-r-b.co (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

 

INTRODUCTION

Be Right Back and www.b-r-b.co are operated by Be Right Back ("we", "us", "our"). We respect the privacy of our customers ("you", "your") and are committed to protecting your security and privacy, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

TERMS OF USE

This privacy policy should be read alongside our Terms & Conditions.

 

COLLECTION OF YOUR INFORMATION

We collect information about you through our website in order to process orders, improve your shopping experience, and communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties.

We may disclose personal information where required by law, to facilitate legal proceedings, to enforce our terms and conditions, or to protect the rights, property or safety of Be Right Back, our customers, or others.

 

TYPES OF INFORMATION COLLECTED

We may collect personal information — including your name, email address, phone number, postal address, and date of birth — when you visit our website, register an account, place an order, or contact us with a question or concern.

We also automatically receive certain information when you visit the Site, including the domain and host from which you access the internet, your IP address, browser and operating system, the date and time of access, and any referring website or search engine used to reach us. This information is used only for statistical purposes, to help us understand and improve the customer experience.

 

COOKIES

Our website uses cookies — small data files stored on your device when you visit. Cookies let you shop on our website and may be used to personalise your browsing experience, remember your preferences, improve the content and functionality of the website, evaluate advertising effectiveness, and track usage patterns.

Accepting a cookie does not give us access to any data on your device beyond what's stored in the cookie itself. You can configure your browser to reject cookies, though this may affect site functionality.

 

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Process and fulfil your order, including order and shipping confirmations
  • Verify your identity or assist with account access issues
  • Communicate with you about our products, services and promotions, where you've agreed to receive this information
  • Understand your shopping preferences and personalise your experience on the Site
  • Analyse trends and website usage
  • Improve our website and products
  • Protect the security and integrity of our website and business
  • Respond to your enquiries

You can opt out of marketing communications at any time. We'll remove you from our database or mailing list on request — contact contact@b-r-b.co to opt out.

 

OVERSEAS DISCLOSURE

Some of the third-party service providers we use to operate the Site — including our ecommerce platform and email marketing provider — may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.

 

WEBSITE AND PAYMENT SECURITY

We take website and payment security seriously and use industry-standard encryption (SSL/TLS) to protect information transmitted through our website. Be Right Back does not collect or store your full credit card details — payments are processed securely by our payment provider.

You can confirm a connection is secure by checking that the page URL begins with "https" and that your browser shows a lock icon. It's important that you protect your own login details and log out after use, particularly on a shared device.

 

LINKING TO THIRD-PARTY WEBSITES

Links or banners on our site may take you to third-party websites, where you'll be subject to their own privacy policies. We support the protection of privacy online but aren't responsible for the practices of third-party websites.

 

YOUR RIGHTS

You have the right to request access to the personal information we hold about you, and to request that it be corrected if it's inaccurate or out of date. If you'd like to make such a request, or if you have a complaint about how we've handled your personal information, contact us at contact@b-r-b.co. We'll respond within a reasonable timeframe.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this privacy policy from time to time by publishing the revised version on our website. We encourage you to check this page periodically. Continued use of the Site after changes are posted indicates your acceptance of those changes.

 

CONTACT US

If you have any questions about this privacy policy, or any other matter, contact us by email at contact@b-r-b.co or by mail at:

Be Right Back, 178 Johnston Street, Collingwood VIC 3066, Australia